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my screen is getting worse since update, now getting ghost touches button proble

(Topic created on: 27-08-2020 02:21 PM)
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Tracy3103
Explorer
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Since the last update I have had whitish vertical lines down my screen,  tried factory reset and checked for virus using a virus app, neither made a difference.  Now I'm getting ghost touches and my buttons on my pull down menu look like this. Please help 

image


11 REPLIES 11
Declan98
Apprentice
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Tracy Try Holding your power button and volume down buttons together until the phone restarts this will do a soft reset if this doesn't work let me now and ill tell you next step
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TechnologyExpert
First Poster
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i dont know that now an update can ghost touch or bug your device.Delete the update you did,report this to official samsung email and ask samsung users,if they are experiencing the same problem with the update,then the update is most likely to be an bug or hacked update without malicious item inside it but with annoying bug and a ghost touch.And with the ones who experiencing the same issue call the samsung team and the community for any help,and i recommend you if you know programming please make a website for this issue,and just try to find a forum for phone bugs or item like  this to ask if they know it or experienced it.

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