24-02-2025
05:57 PM
- last edited
25-02-2025
11:58 AM
by
AntS
Hi, from last 3 weeks I have a issue that from 1 side of my phone touch is getting missing. I tried every setting I could have done but it's the same. It's a line from A-L that full line is doing missing or you can say ghost touch. It was working fine till Dec end but now it's a huge problem. What should I do now ?
24-02-2025 06:10 PM
Hello @Muaz3
Welcome to the Samsung Community Forum.
First turn the phone Off and On i.e a Soft Reboot, but if that does not help then follow this by trying a forced reboot by holding down the volume down key and power button simultaneously for more than 7 seconds to restart it. When your phone resets, you will feel it vibrate.
Https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/
Run the diagnostic tool found in the Samsung Members App to see if that highlights anything.
Finally Factory reset after backing up as a very last resort.
A Samsung Service Centre can assess the phone if necessary.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
24-02-2025 06:15 PM - last edited 24-02-2025 06:16 PM
25-02-2025 02:49 PM
I tried it but doesn't work 😞 check picture
25-02-2025 02:50 PM
25-02-2025 02:50 PM
I tried everything except factory reset. Do you think factory reset can do anything ?
25-02-2025 02:51 PM
I tried but they re not answering I wonder why
25-02-2025 02:52 PM