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My a12is not booting up just the starting screen 💻

(Topic created on: 29-07-2023 05:06 PM)
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Stryderz76
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As above 

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PaulM1
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Ah, that's strange, @Stryderz76, and I want to ensure that you get this resolved. How long have you been experiencing this behaviour on your A12 and (so that I don't ask you to repeat anything) have you tried any steps so far to get your phone loading up as normal?