Music trouble

[jeny1990]

I have just got the a35 and it will not play my music. The music was via a laptop to my a42 then transferred onto the a35 but it just keeps saying failed to play how do I make it work.

[AndrewL]

@jeny1990: Are the songs visible in My Files > Audio files? If so, press and hold on one of the songs, tap the 3 dots in the bottom right, select 'Open with', then choose from the available apps. If you don't have a compatible media player installed on your  Galaxy A35, then please explore your options via the Google Play Store. 

[JAMES4578]

Hi @jeny1990  Are you using Samsung Music and which types of music files are you trying to play.

It will depend which type of files they are, due to changes in codec  support policy  WMA/WMV  codecs are no longer supported in new products from 2021 onwards.

Samsung Music  natively supports these file types:  mp3, m4a, mp4, 3gp, 3ga, ogg, oga, aac, and flac.

See some information here https://www.samsung.com/Files on Samsung Phone Not Recognised 

However a number of apps  such as Poweramp will play a wider variety, VLC for instance is another option.  A review of other apps here https://www.androidauthority.com/best-music-player-apps-for-android 

[jeny1990]

I put cd in my laptop and then downloaded onto my phone a42 but got the 35 a few days ago transferred everything over it will not play that music