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Original topic:

Moisture Detected

(Topic created on: 4 weeks ago)
TwistedTed
Apprentice
Options
Galaxy A Series
My A9 says it detects moisture but its not been near any liquid. I've been told it's a feature Samsung installs to scare you into buying a new device, is the correct? 
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8 REPLIES 8
rogersdave77
Voyager
Options
Galaxy A Series
No its not correct....have you tried a different charger cable?
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Mitzzz999
Hotshot
Options
Galaxy A Series
No its not true. Sometimes that is a sign of dust and debris in the charging port.
TwistedTed
Apprentice
Options
Galaxy A Series
Yes
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TwistedTed
Apprentice
Options
Galaxy A Series
So why have a notification saying there is moisture detected. This feature is not necessary and needs to be removed.
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Mitzzz999
Hotshot
Options
Galaxy A Series
I can't go into the technical ins and outs but it's a indication that your charging port needs attention. It happens to some Samsung units but out of the millions of phones that get shipped... a small proportion have this issue. In some cases its a genuine fault, in some cases its a software or hardware glitch and in other cases it is poor ownership from the owner.
TwistedTed
Apprentice
Options
Galaxy A Series
So you are saying it's my fault.
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Mitzzz999
Hotshot
Options
Galaxy A Series
That is a possibility. Or it can be a genuine fault... or water actually has got in. To get an accurate idea, book the phone into a authorised repair centre to be examined.
TwistedTed
Apprentice
Options
Galaxy A Series
There is nothing wrong with the phone apart from the moisture detected notification. I will not be buying another Samsung.