Messages not working

[seachaser]

Hi,

Has anyone had a problem with standard messaging app.

I can send them, but am no longer receiving them for the past 2 days.

What's app works, but not standard messages

Thanks

[AndrewL]

@seachaser: Please can you confirm the model number and current Android version of your phone, located in Settings > About phone? Also, are you using Samsung Messages or Google Messages, and is the issue affecting all contacts, or just certain ones? 

[seachaser]

Its a Galaxy A20e, and only 2 contacts that I've noticed but I don't know if I've been sent any others or not. It is samsung text messaging. When you say android version I don't have a heading for that would it come under anything else?

[seachaser]

Sorry its version 11

[AndrewL]

@seachaser: Thank you. Are you still able to receive calls from the affected contacts? If you open the Samsung Messages app > Tap the 3 dots in the top right > Settings > Block numbers and spam > Block numbers, can you see the contact(s) listed here? 

If not, tap the Back button to return to the Messages Settings landing page > More settings > Delete old messages > On. Alternatively, try deleting some older messages by opening a conversation from an affected contact > Press and hold on a message bubble > Delete. This will help to verify if the problem is storage related.

[seachaser]

The contacts aren't blocked, I still get calls off them and I've already tried to rectify any storage issues. It just seems that it stopped working last night

[JAMES4578]

@seachaser some other ideas even though only a few contacts seem to be impacted. Firstly check that there are no issues with your Network , assume Mobile Data is enabled. check that your preferred sim is assigned to Messages, Settings-Connections-Sim card Manager. check thst Text is set as Default if that is preferred option, Settings - Chat Settings -Select Default Messaging Type, and set this to 'Text or Multimedia Messages'. If you go to Messages- Menu(3 dots)-Settings-More Settings-Text Messages check that a number is poulated in the Message Centre Section. If not you would need to contact your Network. An idea to also Remove,wipe and Reinsert sim.

otherwise restart phone and check for any updates. you may need to clear the Messages cache,Settings-Apps-Messages-Storage-clear cache. If no solution try resetting the Network connections,Settings-General Management-Reset-Reset Network Settings and see if that helps.

[seachaser]

I've tried all of that but thank you. Nothing seems to be working

[JAMES4578]

Ok thanks for confirming, possibly a Network issue.

[AndrewL]

@seachaser: You could also check Settings > Connections > Flight mode to make sure that this is toggled off, followed by Settings > Notifications > Do Not Disturb > Off. If this feature is switched on, you may have restrictions in place for Messages and not calls.