Latest update on A53 SIM no longer recognised

[Billtodd]

This morning's ui8 update has left me without a phone as now the Sim is no longer detected.

after trying all the online suggestions (including multiple mobile setting resets) I tried a factory reset. However, this also downloaded ui8 , so that didn't work either.

I've just noticed the GPS reception is also non functioning. 

I have raised an error report and received an acknowledgement. 

I seen a few other's with the same problem. 

Bill 

[MrGkyn]

You cannot make this up.

[Mudflap5]

I have the same problem, I have also tried all of the ways to try and fix the problem.  I have also noticed that the Mobile networks button has been removed. I take that Samsung hasn't addressed this issue yet. It's a little difficult to work without a phone these days.

[Suze65]

Hi Bill and fellow sufferers

I have spent too many hours trying all the fixes and diagnostics and contacting Samsung: finally gave up and got a new phone.  Really disappointed as Santa was going to bring me one in a month or so's time.  Likely to be just an orange in my Christmas stocking now. 😂

Shame patch did not come in time for me.  Hope you all fare better - and Merry Christmas everyone 

[Casimir38]

My guess is that Samsung will never publish a patch to solve this problem. It affects US marketed phones that run with non US sims, most of them bought on a market that Samsung probably wants to kill. My guess is that Samsung did this deliberately to kill or discredit retailers that exploit price differences between regions to sell at very low price. Another bad thing is that Samsung also makes it impossible to install alternate OS on their phones, making them obsolete as soon as they stop providing updates. I was succesful installing lineage OS on a very old S4mini and I thought that I would be able to keep the A53 quite a long time with the same strategy, this proves to be a bad guess. I'm going to look for a more "open" and "ethic" brand I think.

[Billtodd]

When I reported this on the US site, there were several other people, presumably US, with the same problem.

Wherever the phone was bought it should not be killed by a software update.

[Billtodd]

Yes, battery drain seems to be far worse on my tainted UI8 phone. I wonder if it because the phone is continuously trying to connect to cellular transmitters?

Hmm, there's a thought...
Has anyone checked if the phone radio is actually working? Does it still connect to 999?

[MrGkyn]

I wonder if a small claims court case might bethe bext course of action?

[pepperami35]

Worth considering. Like I said in previous post they have rendered our phones unfit for purpose (no calls, no messages, no data) If unfit for purpose this breaches your consumer rights. There is enough evidence on this forum alone to back up any clsim.

[Billtodd]

I'm not sure this would fall into the jurisdiction of a small claims court. But IANAL


A court would likely want you to have given Samsung and Google time to fix the error. Given that regular updates are monthly, I would expect to give at least a month to respond with a patch.

All very annoying but the law is extremely slow.

[Casimir38]

Some interesting piece of information (not checked but plausible):

This seems to be a "feature" from samsung: _link_ 

Samsung forces the CSC of the phone back to the original one, and locks it so you cannot change it any more. All phones travelling outside of a predefined list are made useless.