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Issues with Update

(Topic created on: yesterday)
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A_series_fan
Apprentice
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Hi everyone! Need some advice. I downloaded the update, however when trying to install it, it's only loading and not giving me the Update now button. 
Any advice would be appreciated! 
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Tourbillon De La Vie
Samsung Members Star ★★
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How did you download it
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A_series_fan
Apprentice
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The usual, whenever there is a update download the phone itself downloads it. I don't use external or 3rd party apps. That's why I am a bit puzzled why I am having issue 🤔
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Tourbillon De La Vie
Samsung Members Star ★★
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Did you try restarting the phone. Post a screenshot of what it look like
A_series_fan
Apprentice
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Restarted it so many times 😕been trying for days. And it keeps circling the 4 dots. My WiFi connection is good, tried connecting to another WiFi spot - same issue. 1758399057946.jpg
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Tourbillon De La Vie
Samsung Members Star ★★
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