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How to unlock A8 2018 with cracked screen? (auto restart each night forces pin entry, which is impossible)

(Topic created on: 19-09-2020 05:19 PM)
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StanHants
First Poster
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Hi folks, yesterday I dropped my A8 2018 and cracked the screen and now i cannot unlock it to download photos etc. as a 'Mass Storage' device from my laptop.

 

1. Screen damaged preventing PIN entry

2. Fingerprint active

3. Phone auto reboots every night, forcing PIN entry first log on - which is impossible as screen is dead

 

I have my old S6 which is up and running and need to restore from backups etc.

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3 REPLIES 3
Aoshea
Journeyman
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If you have backed up your phone, set up a new Samsung phone and go to restore, hopefully everything will repopulate the new phone from the old depending on your settings
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DaveNewco
Journeyman
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if you have a usb adapter that fits the charger port USB type C to A or USB type B to A (cannot remember which port is on A8) then you could plug a pc mouse into that to enter your pin if you can still see the screen the you could back you device to cloud storage or sd card.
Qwerty7
Helping Hand
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Yeah. A8 is a usb C port btw not like the crappy A7 with micro usb and slow charging 

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