Help

[Ambz]

Can someone please help me? I have a pair of galaxy buds plus, fully charged. But thry are not connecting with my Samgsing A34 phone, i have tried both manually and with the Samsung wearables app, they just arent connecting or appearing at all 

[GoanGeek]

Is Bluetooth ON?

Try the below
https://www.samsung.com/us/support/troubleshooting/TSG01111318/

And
https://www.samsung.com/ca/support/mobile-devices/galaxy-buds-connect/#:~:text=Place%20your%20earbud....

[Ambz]

Bluetooth is on. I've followed the help guide, restarted to the phone and earbuds. They just aren't working

[GoanGeek]

Hi. Are the buds new?

We're they registered before?

Maybe different phone or different Samsung account etc. ?

If so you might have to do register and try again.

I don't really use buds so can't be of much help.

[Ambz]

They were connected to a previous phone with the same account and are a year or so old