Re: Help!

camcronie · ‎03-01-2021

Hello all. I have a second hand unlocked Samsung Galaxy A10 and I am in the UK. However, I cant get the Android 10 update! My mobile hasn't updated since the October 2019 Security Patch. Upon trying to update, it comes up with this! (look at screenshot image) What do I do? Please help!

PhoneHelperUK · ‎03-01-2021

Phone might not support it? Don't have this model specified but I heard that the A-series has been restricted to Android 9 and capped there. Sorry to hear this, but that's all I know. Have a good evening!

camcronie · ‎03-01-2021

Ahh no that's a shame! It's just I've been seeing on YouTube and Google the Samsung A10 getting the update, oh dear. I'll look a it further into it but if I cant find anything, oh well! Thank you so much for your help! You have a good evening too!😊

PhoneHelperUK · ‎03-01-2021

Thanks! You too!

skandigraun · ‎04-01-2021

That will be something else. A10 is still supported, and it gets regular updates (last came just two weeks ago), see the changelog from Samsung: https://doc.samsungmobile.com/SM-A105FN/ROM/doc.html

If your phone is rooted, it might become ineligible for updates. You can try unrooting it. (E.g. using SuperSU app. If your phone isn't rooted, then this app won't work anyway, so no harm trying)

If that doesn't help, and you haven't done it already, a full factory reset maybe?

camcronie · ‎04-01-2021

I will try the app. Thank you so much for your help!

camcronie · ‎04-01-2021

My device isn't rooted, and I did a factory reset a couple of days ago, I'm not sure what to do. But again, thank you so much for your help!!

Alan-UK · ‎04-01-2021

Each mobile provider decides when to apply updates.

Either ask your provider when update will be available or maybe try a sim for another company temporarily until update is done. THREE mobile seem to issue updates fairly soon after Samsung release them.

camcronie · ‎04-01-2021

Thing is, my mobile is Factory Unlocked, but my sim card is on three. Later on I will find my old Tesco sim and see if that will work. Thank you so much for your help!

Alan-UK · ‎04-01-2021

As you are already with THREE it's probably not this as they are good at issuing updates. You could try calling their technical support.