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Original topic:

Headphones not free for all

(Topic created on: 09-09-2020 09:46 PM)
Wigla
Apprentice
Options
Galaxy A Series
Firstly ..Why has Samsung made it difficult to email them about promotions?

I purchased a A51 phone at Carphone warehouse on 5/9/20.

All good nice phone etc...Shame about the charger wire length..And Bixby needs some work on.

The salesman kept telling me during his sales pitch that I could claim a free pair of headphones of I could claim.

The offer ran out 2/9/20

So nothing to claim as I missed it 3 days later even though when I joined the members site told me to claim my free headphones of which I can't.

Still 2020 has been a weird year.

But...Merry Christmas to all and peace!!@


5 REPLIES 5
bobcat1982
First Poster
Options
Galaxy A Series
its a nightmare I tried to claim the earbuds with my preorder and apparently my receipt from my network provider isn't enough proof of my preorder they keep telling me it dosent have the date of the preorder on it when it clearly does. hitting a blank wall.
MrManCity
First Poster
Options
Galaxy A Series
I claimed my buds and got a message to say they would message me within 5 days. that was 17 days ago. No idea how to chase it.
0 Likes
Wigla
Apprentice
Options
Galaxy A Series
That seems a bit poor for you...I don't know why they make it so difficult to get answers to any questions regarding this...I hope you get this sorted very soon.
0 Likes
Wigla
Apprentice
Options
Galaxy A Series
There doesn't seem to be any way of contacting them about promotion offers.
0 Likes
Vanman
First Poster
Options
Galaxy A Series
Speak to Samsung on 0333 000 0333. I'm sure they will help if they can. I found them very helpful.
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