09-09-2020 04:23 PM
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Solved! Go to Solution.
1 Solution
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10-09-2020 12:19 PM
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10-09-2020 12:19 PM
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01-01-2021 12:51 PM
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Thank you, this worked. Pity about the months of wasted time trying to get rid of heic! More user friendly technology, consultation and communication needed, Samsung.
07-02-2023 01:00 AM
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I am having the same problem with photos sent to HEIC. I go to "camera app" but don't see how I can change back to jpeg. Ideas?
28-10-2023 09:52 AM
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MY HEIC is and always was sitched off
28-10-2023 09:54 AM
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Following. I checked the settings and the HEIC setting was and always has been switched off. Some of my photos are still in jpg file and others in HEIC
28-10-2023 09:55 AM
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It hasnt worked for me. My camera setting is and always was switched off. Some save as Jpg and others HEIC. I cannot view half the photos from my trip
05-11-2023 02:29 PM
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Hello. My A41 has started using HEIC instead of JPG but nowhere in camera or Album/ photo settings is there a switch to say save as HEIC or JPG. I have followed Youtube instructions but my phone just doesn't have the function shown to switch formats, its just not there. Any help please?

05-11-2023 02:39 PM
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@Members_WpuaqXi: Please can you try heading to the Camera app > Tap the cog symbol in the top left > Look for an option called 'High efficiency pictures', and toggle this off if it is enabled. Alternatively, look for 'Save options' > HEIF pictures and toggle this off.
