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Ghost In The Machine?

(Topic created on: 17-06-2023 01:38 PM)
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Anonymous User
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My Samsung Galaxy A54 has switched between tabs without any input from me on multiple occasions, and has restarted itself, also, there are times when the screen does not react to touches. Sometimes, when I scroll up the page scrolls down, and the other way around.
 Nine times out of ten, I turn off the phone when recharging. I have the battery protector on. I always recharge at fithteen percent. I check for updates and restart the phone daily. The phone has never been dropped or sustained a heavy impact while I have had it.
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PaulM1
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Hi there, @Anonymous User. It's unusual that your A54 is performing in this way, but I'm confident that you can get this resolved very quickly. By no means an exhaustive set of steps, I recommend going through the steps listed in the guide below:

https://www.samsung.com/uk/support/mobile-devices/my-galaxy-smartphone-has-frozen-how-do-i-restart-it/

Before performing a Factory reset (the last suggestion in the guide), please let me know whether the other steps help you get your A54 performing as expected again.

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Badger42
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Have you checked to ensure you have accidental touch protection enabled. It maybe also worthwhile wiping the cache partition to see if it helps https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/
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