Galaxy A52 5G Phone Speaker too quiet to hear on calls.

[caitlynleckey]

Recently, while on the phone to multiple people, the sound coming from my top speaker has been so quiet it is almost impossible to hear what the person is saying. I am able to hear perfectly when I put the call on speaker.

I have tried calling *#0*# and the top speaker volume is considerably lower than the bottom. 

Is this a known software issue, or has anyone else had this problem and been able to find a fix?

Thanks

[xSteveuk]

Hi
Try going settings
Sounds and vibration
Volume
And check setting Volumes

Also try clicking on the get help button on the samsung members page and run a diagnostic test speaker

[LittleGoldNugget]

Same issue here! Just had a call from Duane Reade Couldn't hear anything she said. The handsfree speaker works but you can't use that all the time - it's very bad. On my last galaxy you had the option to boost the sound but this is ridiculous!

[LittleGoldNugget]

Yeah checked all these already- no difference

[caitlynleckey]

Apparently some people have had success with it correcting itself when restarting but I have not had success myself 😞

[xSteveuk]

Try going
Apps
Phone
Phone storage
Clear cache And data
And see if helps solve the issue

[caitlynleckey]

I just tried that, however I can't find clear cache.