Galaxy A32 charging portm suddenly started smoking/burning

[ambereth]

Hello everyone,

I'm unsure what to do in this current situation, which is why i'm posting my issue here. For the past few months I have been having issues with the charging port of my Samsung Galaxy A32 4G. It wasn't charging at times, I kept having to plug in the charger multiple times to get it to actually charge. I recently tried to clean the charging port, and this seemed to work as I was able to charge my phone without problems again.

I just tried to plug in my charger, and while it did start charging without too much of a hassle, I immediately heard a sizzling sort of noise. While it was dark in my room I did see some smoke coming from the port, and there was a heavy burning smell as well. I think it lasted 3 seconds, after that the sound stopped and I came into action. I immediately removed the charger and switched off my phone. The phone wasn't hot at all and seemed to be working fine, but I turned if off completely to be sure. The charger and cable are original Samsung products, when I started having trouble with charging my phone I even got a new charger hoping that would fix the problem.

I assume it's not safe anymore to charge or use the phone? I am really attached to my photo's and messages, and I would really like to transfer them to another device with the 20% battery that I have left. I don't have everything backed up unfortunately. I just don't know if it's safe to use the phone anymore. I bought the phone in the first few months of 2021, so unfortunately there's no warranty left. Which is also the reason why I never got the charging port fixed when it seemed necessary. Still, it's kinda insane that my phone nearly caught fire barely three years after using it...

Does anyone know if I can use the phone safely? The phone did not get hot, it seemed to work fine after I took it off the charger. Would it be safe to even try and plug in the phone again (outside in a controlled environment), to see if it still charges? I really want to try and salvage some data and i'm afraid that last 20% of battery won't be enough to sort everything out...

Thanks in advance!

[SereneH]

We take matters like this seriously, @ambereth. Please PM Sam_UK, so we can look into your issue. 

[Members_pyx3rB7]

I have just experienced the exact same issue

[AsadM]

Hi @Members_pyx3rB7 

I'm really sorry to hear that you have encountered this issue. If you are based in the UK or Ireland, then please send a private message, and we can help you pass this onto our Support Team, so they can give you a call to discuss this. 

Alternatively, you can reach out to our Technical Support Team directly, and an advisor will be able to pass your details to the relevant department for further assistance. Their contact details can be found here: https://www.samsung.com/uk/support/contact/ 

[RC71993]

I have also experienced the exact same issue and I tried going through support on the website but it kept bringing me round to the same pages with nowhere to actually voice my issue. 

[DannyT]

Sorry to hear this, @RC71993. Same as above, please send through a PM to Sam_UK so me or one of the mods can help you out with this.

Check out this guide for sending a PM: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm...

[Adbegg]

Hi 

I've just gotten a shock and rude awakening.

My phone has just done the very same thing.

It was charging on my bedside table as I slept and I woke to a sizzling and smoke.

Very lucky I woke up.

I quickly pulled the charger cable out and without realising it was glowing hot dropped it on the carpet which us now singed.

I'm very lucky I woke up.

My phone is a similar age to those mentioned, was not hot but smoking.

I'm going to turn it off but am alarmed at this near miss

[KholaI]

This isn't something we expect from our devices at all @Adbegg . Please reach out to @Sam_UK and send a PM, so we can look into this further with you.

Check out the following link for more information on how to send a PM: https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

[Members_n9If33V]

This has also happened to a Samsung device my partner was using. We are very lucky that our home didn't catch fire. Samsung have been extremely unhelpful and have tried to charge us money to repair a device that almost caused a fire in our home!

I am completely bemused how anyone could be expected to pay for the repair of something which almost caused so much damage and put real risk to lives.

To say that I no loner trust Samsung or their products is an understatement. I'll be making everyone aware of this issue and the lack of support from Samsung.

[SereneH]

We take reports like yours very seriously, @Members_n9If33V. Please send a DM to SAM_UK, so we can look into this further for you.