Galaxy a22 phone has suddenly no sound

[Members_y6ZDXTM]

My phone has recently lost sound for ringtone, media etc. All the settings are correct. Does anyone have any ideas as to why. I have been advised to go reset back to factory settings but reluctant as not sure what I will lose. Thanks

[xSteveuk]

Hi,
When on the samsung members page
Click on the get help button
And run a diagnostic test speaker

Also go settings
Sounds and Vibration
Volume
And check volume levels

[BandOfBrothers]

Can you please do a soft reboot by turning your phone Off and then back On @Members_y6ZDXTM 

[Members_48VwITO]

Same cxxx here , that makes two of us.

I tried everything under the sun and the issue ks still not fixed.we need a new patch -software update- i believe to avoid a hard reset as annoingly the dont let you reinstall the software if it has failed to install properly