Galaxy A13 SM-A135FDSN Charging problems

[Matt]

Hi 

I Have a Samsung Galaxy A13 SM-A135F DSN which I purchased Aprill 2022 From Argos. The Supplied Type C to C charging cable dosen't charge my phone when ever I plug it in. I always have to restart the phone in order for it to charge which I shouldn't need to. 

I Contacted Samsung 2 weeks ago and they are going to send a replacement cable, I am still awaiting for this to be delivered.

Can someone tell me if this a problem with the Supplied Cable. 

We also have a Galaxy a12 and The Charging cable works fine charging on my A13.

Anyone else have this problem.

Also the Travel Adapter EP- TA 800 is this the correct travel adaptar to use which I had to purchase seperatley from ebay is this the right one for my A13 phone.

Thanks 

Matt

[AshP_]

@Matt  If a different cable is working with your A13, this would indicate an issue with the supplied cable - it's great to hear you have a replacement on the way.

Your A13 supports 15W charging, the plug you have is 25W. This means your phone won't reach the Super Fast Charging speeds your plug offers, but you're still absolutely fine to use that plug with your phone.

[BandOfBrothers]

Did you get a new cable through @Matt   ?

It's good to hear Samsung UK are willing to help even though they didn't originally supply the phone. 

Now there's support. 👍

[Matt]

Hi 

I am still waiting the replacement Samsung said betwenn 7-10 working days.

why did Samsung send a phone when the supplied cable dosen't even work. overall I am very happy with the phone.

[BandOfBrothers]

It happens unfortunately even with the most rigorous testing that something like a bad cable can get through and be packed with the phone.

[Matt]

Hi Band of brothers

Just to let you know that my replacement cable is being delivered by DHL and will arrive by the the of the day.

I am hoping that this new cable will work it should do.

[BandOfBrothers]

Awesome news @Matt   👍

[Matt]

Hi 

Habe just recieved my New replacement cable

EP-DN980 BWE is the part number

hopefully this will solve my charging problem for my a13

thanks 

Matt

[Matt]

Hi Band of Brothers

My New replacement cable that arrived is product Number is EP-DN980 GH39-02115A BWE

i am hoping this one will now work can anyone confirm if they have the same cable.

Many thanks

Matt

[Matt]

Hi 

My New cable  does work but I still have to keep retarting the phone every time. 

the software is uptodate the phone is brand new so what other problems can it be.

Matt