Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Fingerprint recognition stopped working.

(Topic created on: 28/03/21 19:00)
deadlocked
First Poster
Options
Galaxy A Series
Anyone else had this? Literally overnight the fingerprint unlock on my phone has stopped working. Restarted no joy, can't delete fingerprint and start again.

Really annoying.
0 Likes
4 REPLIES 4
xSteveuk
Helping Hand
Options
Galaxy A Series
Have you tried clicking at the bottom of the page get help and click on interactive fingerprint and see if that helps
deadlocked
First Poster
Options
Galaxy A Series
All it keeps saying is Fingerprint sensor is not responding. Try again later.
0 Likes
PaulMrT
Navigator
Options
Galaxy A Series
Do you have screen protector in place ? If so remove and see if responds.
0 Likes
deadlocked
First Poster
Options
Galaxy A Series
No screen protector. Mine is a sensor on back of phone. Found an article online which says this is a known issue which Samsung are aware of. Think I'll be seeing if I can get a replacement.
0 Likes