Duplicates in trash

[thomasgrey]

Hi; since I've changed my phone to a25 from a31, I've always been getting the same problem unstoppably - whenever I get in trash section of gallery, copies of photos, I had never deleted, appear in the trash section. It seems that those are the duplicates of my original photos... How to fix this? I'd be grateful if you didn't mind to help me out!

Note: I've used smart switch when I changed my phone to a25

[johnz237]

Hi! welcome to the samsung members community!

This is very strange. Do you use any cloud services for images?

[SocietyGirl]

Yeah, sounds like it's syncing from somewhere else.

[thomasgrey]

So what am I supposed to do? How can I turn them off permenantly and delete all if I had already done any somehow

[thomasgrey]

no, i don't think so

[ChrisB_]

Hi @thomasgrey, and welcome to the Samsung UK & Ireland Community forum. So we can check to see if your Gallery is synced with a cloud service, please open the Gallery app, tap the three horizontal lines in the bottom right, and select "Settings". At the top of the screen, do you see an option named "Sync with OneDrive"? If so, is the switch next to it blue? If it is, tap this once so it goes grey. Once you've done this, please could you monitor the situation to see if the issue continues? 

[thomasgrey]

Hi. There is no such an option of "sync with one drive" in settings 😕

[ukraina2]

There is, click on the cloud icon next to the magnifying glass at the top of the screen.

[thomasgrey]

 

unfortunately there is no cloud icon nor "sync with one drive"

[ukraina2]

It should look like this, my phone is the A25.