Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Cutting out again..

(Topic created on: 07-03-2024 02:44 PM)
188 Views
leighleigh
Pioneer
Options
It's me again with another problem with my A52 5G
Some time ago, I wrote saying that my phone cut out after 5 minutes or so during mid conversation. Somehow, it rectified itself with only the odd occasion now, but today the problem is back, but this time, after only a few seconds. Sky are my providers but their technical knowledge is so limited I don't even ring them now, but I need some sort of help...
0 Likes
1 REPLY 1
BandOfBrothers
Samsung Members Star ★★
Options

It could be your sim card or network signal connection and not the phone. 

You could ask sky to perform a sim swap to replace the sim card, and or try your sim card in another phone, and another sim card in your phone and then see what happens. 

Your phone has a diagnostic tool found in your Samsung Members App. 

You can also reset the network settings via Settings > General Management > Reset > Reset Network Settings > Soft reboot by turning the phone off and on > Try another call. 

A Samsung Service Centre can assess your phone. 

If I can be of any further help then please don't hesitate to ask.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes