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Original topic:

confused

(Topic created on: 20/02/21 09:46)
Shash01
Apprentice
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Galaxy A Series
 
 
End of Certain Samsung Cloud Features Notice
 
 
 I am really confused about this, I currently do not use One Drive, my photos sync to Google. Will this stop happening??
 
 

 Dear Samsung Cloud Customers, 

 Beginning on 2021-06-30, Gallery Sync and Drive storage for My Files will no longer be supported by Samsung Cloud and your data will be deleted, as explained further below. In addition, if you have a premium storage subscription plan, this will automatically be canceled beginning 2021-04-01 and a refund may be issued to you. 

 These features will now be supported by Microsoft OneDrive (This may not be supported in certain countries or device models). To minimize any inconveniences there might be, we offer you a way to migrate your existing Gallery Sync and/or Drive data to OneDrive conveniently until 2021-03-31 and continue with your service experience, or alternatively, to download your data to your mobile device and/or PC. Please note, if you migrate or download your data, these features may end and your data may be deleted prematurely even before the official end date, as described below. 

 You can keep enjoying other features of Samsung Cloud, such as backing up/syncing and restoring other data (such as Contacts, Calendar, and Notes). 

 

 [Features to be deprecated] 
 - Gallery Sync, Drive, and Premium storage subscription 

 

[Timeline of the Shutdown Process]

 
 
 
  
 -No longer be able to newly use above-listed features 
 -OneDrive migration and data download available 
 
 
 
  
  -Discontinue existing use of Gallery Sync and Drive 
 -End of OneDrive migration support 
 -Cancel the then-current premium storage subscription automatically and refund the last payment 
 
 
 
  
 -End of data download support 
 
 
 
 
 *For more detailed information, please visit the Samsung Cloud website (More detail
 

 [How to move your data to OneDrive] 
 To keep your data in the cloud and continue syncing, please make sure to move your data to Microsoft OneDrive. Please note that this option is only available until 2021-03-31. [How to move to OneDrive

 

 *This may not be supported in certain countries or device models 
 *From the moment you start to move your data to OneDrive, existing Samsung Cloud syncing with Gallery, and Samsung Cloud Drive storage for My Files will be terminated, and as soon as the migration is completed, applicable data will be deleted. 

 

 [How to download your data] 
 After 2021-06-30, your data saved in Gallery Sync and Drive will be deleted. Please make sure to download them to your mobile device and/or PC prior to the end of feature date. If you choose this option, you will not be able to migrate your data to OneDrive. [How to download your data

 

 *Applicable data will be deleted on the earlier of the two dates - 90 days from the moment you request downloading data or the final end of feature date. 

 
 
 
 Copyright © Samsung Electronics Co., Ltd. All Rights Reserved 
 

 Note: Do not reply to this email.

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9 REPLIES 9
PaulMrT
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Galaxy A Series
as far as I understand if you have Google Photos app they will still appear there
Shash01
Apprentice
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Galaxy A Series
Phew I thought it would stop syncing to Google and I'd lose everything! thanks x
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PaulMrT
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Galaxy A Series
I don't think it'll stop as I understand with Google Photos App it takes from the phones default gallery...i have had the app since HTC One M8 Pixel P20 Pro A70 now Note 20 Ultra 5G and photos always appeared on Google Photos. I think it just means Gallery won't back up to current cloud set up, I have a One Drive on phone....just incase 🙃
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Shash01
Apprentice
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Galaxy A Series
I have A70 i think Google photos is my default ive always synced to Google. what do you mean current cloud setup? Google Cloud is current setup on mine?
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Shash01
Apprentice
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Galaxy A Series
I've never used One Drive, do I have to ?
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PaulMrT
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Galaxy A Series
I believe Samsung Cloud is what is going hence they advising One Drive, Gallery would normally sync to that but as using Google Photos that app also grabs your photos taken.
PaulMrT
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Galaxy A Series
No.
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Shash01
Apprentice
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Galaxy A Series
Thanks👍
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venuefinder
First Poster
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Galaxy A Series
I agree Samsung answer is confusing and simply repeats the previous notice that created the confusion. So to recap with regard to Google Photos we are saying they will continue to be backed up Google, Does the same thinking apply to the Drive programme?
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