Dinos si has instalado alguna aplicación como, por ejemplo, un Launcher para personalizar el menú del teléfono o para reducir el consumo de la batería, desde que te ocurre esto, o si has modificado el software de tu dispositivo.
No, ningún Launcher, app ni apk rar@s. No me gusta toquetear en esas cosas. Tampoco he indagado mucho en Samsung, de hecho es la primera vez que abro la carpeta segura
Te ofrecemos nuestro servicio de Soporte Remoto para que un compañero revise la configuración del dispositivo y determine a qué se debe que no puedas acceder a la Carpeta Segura.
El servicio es gratuito y totalmente seguro, aquí tienes más detalles:
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