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Can't use internet whilst making a phone call

(Topic created on: 28-11-2023 07:19 PM)
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Jobosam
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Hi all, I've recently noticed that while I'm making a phone call I can't respond to the internet request to confirm that I am who I say I am. For example, I rang Amazon they said they'd send me a verification email when I clicked on the verification it just hangs up, because I have no internet access whilst I'm on the phone making a phone call.

Is there anything I can do to remedy this? 

Many thanks. 
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8 REPLIES 8
Piper123
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May I please ask, are you on WiFi or Mobile Networks when this happens?

I find this to be an issue if my device has picked up 3g / h / h+ for the call. There is little data available so any webpage or similar fails.

Less of an issue on 4g. No 5g here so couldn't say. No issue on WiFi.
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Jobosam
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Hi piperdog123.
Many thanks for getting in touch. I am on Giffgaff and the phone icon at the top of the phone shows 4G, but I'm pretty sure it's some kind of light version of 4G,because this is a Samsung A13 phone and I think the software only tries to approximate to a 4G connection. I don't think it is full 4G.

So it could just be that Samsung's release of network communication software doesn't fully get up to 4G and you're right, it's probably not 4G, and that's why it's not capable of doing a phone call and accessing the Internet at the same time.

Which to me is daft, and another reason for Samsung to refund my money.

Are you listening Samsung? REFUND MY MONEY.
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MorningBlunt
Helping Hand
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That's not how refunds work.

Also, it's the network and/or the signal strength you have.


MB
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Jobosam
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Hi MorningBlunt,

Many thanks for getting in touch.

It's a tongue in cheek comment.

I know I haven't got a hope in hell of getting my money back.

I bought this phone as a 4GB RAM 4G Network phone.

What they gave me is a 2GB phone (with 2GB of virtual RAM which is rubbish). And the so called 4G, is actually only LTE.

It's ridiculous that a Samsung phone, bought from Argos in 2022, is incapable of making calls and using the internet at the same time. Absolutely ridiculous.
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Jobosam
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I have since learned that to be able to, make calls and use the internet at the same time, on my Samsung Galaxy A13 phone, you have to turn on a setting called VoLTE, which, ironically, my phone model (which is the "A13 4G") doesn't have the VoLTE option on it. So not only does it not have true 4G, it also doesn't have VoLTE capability. This, in addition, to having a missing two gig of true RAM.

What a phone!
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truebluexz
Apprentice
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Funny thing I'm facing the same issue on my s24 ultra
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Jobosam
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I did see a suggestion somewhere along the way, that it's due to my having a Giffgaff sim. Apparently Giffaff doesn't implement 4G. Which team is bizarre given that they also offer 5G Sims.
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Jobosam
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The last line of my previous comment should have read :
Which seems bizarre given that Giffgaff also offer 5G Sims.
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