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Can not trade in

(Topic created on: 16-01-2025 11:43 AM)
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StarWarsFan11
Explorer
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Hi I am trying to trade in my A05s on the website for the Galaxy S24 I whant to get some money off why can I not trade it in? I soon need a new phone 
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14 REPLIES 14
PaulM1
Moderator
Moderator
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Hi, @StarWarsFan11. The eligible Trade-in devices and prices will vary periodically, and are always subject to change depending on the promotion that is currently running.

As such, and due to the sheer number of devices in the market and within the Samsung ecosystem, not every device will be specifically listed on the dropdown. In fact, it is not unprecedented that a selection of older devices might be listed whereas a newer device might not be listed as an eligible Trade-in. 

As of this writing (please note the "subject to change" caveat above), I can see that, if you're purchasing the S24, you can choose the "Guaranteed Trade In" and then "Any Android" options from the dropdown.

Your phone would conform to this criterion, so it would be a quick and hassle-free way to secure a discount against the cost of your new S24. 

In this case, you'd be prompted to enter your A05s' IMEI number to get the discount. As long as you satisfy the Trade-In terms and conditions, you'll be good to go.

Should you wish to discuss this with any of our Support Teams, you can do so here:

https://www.samsung.com/uk/support/contact/

I hope this helps. 

Piper123
Samsung Members Star ★★
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Thank you @PaulM1 for clarifying as at today's offers 👍
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
SocietyGirl
Hotshot
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As always, "read the terms", but "Any smartphone" should cover the majority of phones not on the list.

Thoughts are my own.
Galaxy_Gaming
First Poster
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Samsung a55 doesn't come up in trade-in is there a reason
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AndrewL
Moderator
Moderator
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@Galaxy_Gaming: Typically, Galaxy devices are not available as eligible trade in options if they are less than 12 months old, or a 'flagship' variant of a given series. In this instance, as the Galaxy A55 was released on the 20th March 2024, and it is the current flagship A Series device, it is not included as a trade in option for the Galaxy S24. 

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