A72 UNRESPONSIVE SCREEN

[Bigslime96]

Spoiler

A72 touch issue

Hey since the last update my A72 is almost useless

Any solutions ?

Yes soft reset helps for only a few seconds

Downgrading doesn't help already tried

Also tried changing csc

[BandOfBrothers]

Hi @Bigslime96 

Please use the diagnostic tool in your Samsung Members App as it may help.

Also some generic troubleshooting guides are.....

> Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

> Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

If you have a screen protector then consider removing it as a process of elimination.

A Samsung Service Centre can check out the phone.

I wish you all the best. Take care.  😎 

[Bigslime96]

None of those things help sir

This is a bigger problem 

Already had this on my s20 fe a while back 

[Dean81]

Can someone at Samsung explain this problem that A72 users all over the world seems to be having? I can link to a hundred forums and videos where people are upset about screens that don't work.

There is a video of a guy fixing a few A72 that all have the same problem. https://www.youtube.com/watch?v=I4OB-wYtGZI&t=85s&ab_channel=sorsamoun

[Bigslime96]

Solution change flex cable