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Original topic:

A71 microphone issue

(Topic created on: 31-03-2022 03:16 PM)
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Dogba
Explorer
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Hey all, 

To cut it short, the mic spontaneously disconnect or give dizzz sound and I have to restart it to refunction.

What is the problem here?!

53 REPLIES 53
Makis6
Explorer
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I have bought a new phone for my wife however we are experiencing a big problem. I bought the samsung A72 on the 18th of Sep 2021 in Switzerland, Geneva. The problem: Every time we do a video call either via messenger app or viber app, the other people do not hear us well. The sound has some "gaps". This only happens when the microphone is used in loundspeaker mode e.g. when doing a video call using messenger app but does not happen when we speak on a regular cell call. I read online other people have the same issue. Is this a known issue? We have tried to re-install the apps and to reboot but no luck.

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Blaq11
First Poster
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I did this.  Mic 1 is dead. Mic 2 works, but I can't isolate mic 2 for use. I have no sound being received at all.

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mic problem
First Poster
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same issue if someone have solution please share with me 

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Peter1881
First Poster
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If i  want to solve the microphone problem, can I restore all of the original data included apps after doing a factory reset? Or I can only restore my photo and documents?

A71 4G with Android 13 and One UI 5.1.

Thanks !

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