I have bought a new phone for my wife however we are experiencing a big problem. I bought the samsung A72 on the 18th of Sep 2021 in Switzerland, Geneva. The problem: Every time we do a video call either via messenger app or viber app, the other people do not hear us well. The sound has some "gaps". This only happens when the microphone is used in loundspeaker mode e.g. when doing a video call using messenger app but does not happen when we speak on a regular cell call. I read online other people have the same issue. Is this a known issue? We have tried to re-install the apps and to reboot but no luck.
If i want to solve the microphone problem, can I restore all of the original data included apps after doing a factory reset? Or I can only restore my photo and documents?
The year is 2024 and the same problem still persists on my phone. It is very interesting that Samsung has not yet solved this problem. There is no sound on the other side of my phone calls at random times. A few times either I or the other party call again but since the result does not change I turn the phone off and on and it is fixed. It has become annoying to do this constantly. My preference for Samsung, which started with the S2, has been going on for years but thanks to this phone I have lost interest in Samsung. I can no longer stand these restarts and will buy a phone from another brand other than Samsung.
Facing same issue in a71 since few months now starting from 2024 and now in 2025. Been using the phone since many years but now it has become almost useless and needs multiple restart everyday. Posting in hope that there might be some solution by community or Samsung in 2025??
