A71 microphone issue

[Dogba]

Hey all, 

To cut it short, the mic spontaneously disconnect or give dizzz sound and I have to restart it to refunction.

What is the problem here?!

[TessM]

Hey @Dogba ,

is this referring to the internal microphone? If so, le'ts try the following test so we can see if there is an issue with the microphone.

1. From the phone dialler, enter *#0283#.
2. Select RCV Packet Loopback ON (it may appear as Start : RCV_1stMic on some devices).

Say a few words as if you were on a call. Can you hear your voice?

[Dogba]

Thanks Tessm for replying,
Yes it's the internal mic., the thing is I restarted it already so it works fine right now, and I tried the dial thing and yes I heard my voice.
When it happens again I will try it and come back to you, thanks again.
P.S: can you give me a brief idea about what would it mean if i hear or don't hear my voice?

[TessM]

No problem at all! If you don't hear your voice it may mean that there is an issue with the microphone and the phone will need to be examined by one of our engineers. 

[Dogba]

It happened again and I did what you have told me and I can't hear anything 

[Keith_Hartley]

I have the same problem with my a71 

[Dogba · Accepted solution]

I went to them and told me to do a factory reset, I did it and went well so far. 

Hope it go well for you too 

[Keith_Hartley]

Hopefully it fixes it. Can you respond in about a week and let me know if it fixed it? I dont want to go through the whole reset process if it doesn't work. Thanks!

[Dogba]

Yeah sure. 

[Keith_Hartley]

So did it fix your device?