19-06-2020 03:32 PM in
Galaxy A SeriesHey all,
To cut it short, the mic spontaneously disconnect or give dizzz sound and I have to restart it to refunction.
What is the problem here?!
Solved! Go to Solution.
26-07-2020 04:51 PM in
Galaxy A SeriesI went to them and told me to do a factory reset, I did it and went well so far.
Hope it go well for you too
19-06-2020 03:52 PM in
Galaxy A SeriesHey @Dogba ,
is this referring to the internal microphone? If so, le'ts try the following test so we can see if there is an issue with the microphone.
1. From the phone dialler, enter *#0283#.
2. Select RCV Packet Loopback ON (it may appear as Start : RCV_1stMic on some devices).
Say a few words as if you were on a call. Can you hear your voice?
19-06-2020 04:11 PM in
Galaxy A Series19-06-2020 04:15 PM in
Galaxy A SeriesNo problem at all! If you don't hear your voice it may mean that there is an issue with the microphone and the phone will need to be examined by one of our engineers.
28-06-2020 11:48 PM in
Galaxy A SeriesIt happened again and I did what you have told me and I can't hear anything
26-07-2020 04:39 PM in
Galaxy A SeriesI have the same problem with my a71
26-07-2020 04:51 PM in
Galaxy A SeriesI went to them and told me to do a factory reset, I did it and went well so far.
Hope it go well for you too
27-07-2020 03:30 PM in
Galaxy A SeriesHopefully it fixes it. Can you respond in about a week and let me know if it fixed it? I dont want to go through the whole reset process if it doesn't work. Thanks!
27-07-2020 04:25 PM in
Galaxy A SeriesYeah sure.
03-08-2020 09:49 PM in
Galaxy A SeriesSo did it fix your device?