A71 loud speaker distorted

[dynasticpluto]

Hello, I bought 2 A71's for myself and my wife a few days ago. Today i was playing music on the loud speaker and noticed that if the volume is up near full volume the sound becomes horribly distorted and crackling. I got my wife to play the same song at the same volume and it sounded perfect, then I made a call this evening and the person at the other end said I sounded distorted, got my wife to call the same person and they said the call was fine. What the heck could it be? 

[BandOfBrothers]

Hi @dynasticpluto 

Please consider going over to your dial pad and type in *#0*#, this will bring up a number of tests to try which includes speakers.

If they don't help then seek support from a Samsung Experience Store or Samsung Service Centre.

Or go back to where you purchased the phone from and have it swapped out within any relevant cooling off period.