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Original topic:

A71 loud speaker distorted

(Topic created on: 07-09-2020 09:56 PM)
dynasticpluto
First Poster
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Galaxy A Series
Hello, I bought 2 A71's for myself and my wife a few days ago. Today i was playing music on the loud speaker and noticed that if the volume is up near full volume the sound becomes horribly distorted and crackling. I got my wife to play the same song at the same volume and it sounded perfect, then I made a call this evening and the person at the other end said I sounded distorted, got my wife to call the same person and they said the call was fine. What the heck could it be? 
1 REPLY 1
BandOfBrothers
Superuser II
Superuser II
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Galaxy A Series

Hi @dynasticpluto 

 

Please consider going over to your dial pad and type in *#0*#, this will bring up a number of tests to try which includes speakers.


If they don't help then seek support from a Samsung Experience Store or Samsung Service Centre.

 

Or go back to where you purchased the phone from and have it swapped out within any relevant cooling off period.

 

 


Current Phone > Samsung Z Fold³ 5G.