A71 camera issue

[Dobiemom]

Hello, my SO has the Samsung A71 exactly the same phone as myself but his camera will no longer function.  The app is there but it just won't open. We've tried removing and reinstalling it, we done a shut down and reboot and a software update.  But still no camera,  I don't have a problem with my phone camera and we got the phones at the same time. He doesn't want to have to reset to the factory settings as he will obviously loose everything else in the process.  Anyone any ideas? 

[wyse_terminal]

Give the support team a call and they will assist your son in doing a back up and reset and if it resolves the issue perfect if not then they can offer you a repair under warranty.