Galaxy A71 - lock screen blank with no camera or phone button and i cannot change the wallpaper

[Members_Dd7VHYZ]

This first occured a few months ago when I restarted my phone in safemode as i was concerned about battery drainage. Ever since i have not been able to see my lockscreen properly nor am i able to open any apps or settings related to it. Either the app crashes immedietly or tells me I cannot make changes while battery saver is enabled, even when i do not have battery saver enabled. has anyone experienced something similar and know a solution?

[cacti]

Have you managed to take your phone out of safemode? I know that could be interfering with it maybe. Or maybe it could be a hardware issue which is to due with the phone itself

[Members_Dd7VHYZ]

Yes. The problem has persisted after numerous restarts with and without safemode. What sort of hardware issues could cause this? The functionality is otherwise normal, the screen is responsive. The only issue is that im unable to see my lockscreen photo and i cannot open any apps or settings related to it. nor can i change it from the gallery for example.

[cacti]

Ah sorry i meant it could be a software issue. I always get the two of them confused 😅. Software is the thing that tells the hardware of the phone what to do. I think what could be the issue here is the startup of the phone. And if you've tried doing everything internally then it could be something externally meaning it could well be a hardware issue especially if you've tried everything you could think of? Have you tried a force restart by any chance? Also try not to take my word for these things as i am not an expert