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A54 distorted USB-C headphones

(Topic created on: 06-03-2024 02:08 PM)
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NikolaKucerovic
Apprentice
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I bought A54 on Christmas, and everything was working perfectly, especially the audio as I purchased the original headphones from Samsung. 

Around three weeks ago during a walk, my headphones randomly started to get a distorted sound. There would be crackling and the music would be completely distorted, I can hear the music but the sound is extremely awful.  Whenever I pause the song and resume, it's still there, but when I change the song to the next one and go back, everything is perfect for some time and it just repeats 

This is completely random, sometimes It can go the whole day without an issue but sometimes it would start 5 minutes into listening, sometimes after 40 minutes. I sent the headphones to the authorized service of Samsung, and they gave it back with a reply ''The product works as intended'' and that they couldn't replicate the distortion I've been experiencing. HELP

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3 REPLIES 3
Obsydian
Samsung Members Star ★
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If your 100% it is not the USB C headphones, it might be the phone USB port. A few things to try.

Plug in the headphones as normal and gently move the wire entry into the USB cable and then each earpiece, to rule out a loose intermittent connection.

Another is blow some compressed air into the phone USB port and also the USB headphone port, to clear any lint.
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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NikolaKucerovic
Apprentice
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No it's not pal. Sometimes I can go days without any problems and then something my headphones are useless. It's random

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Piø
First Poster
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For me, uninstalling Viber solved the issue.

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