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A53 unresponsive screen and cog symbol

(Topic created on: 08-12-2022 02:13 PM)
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CorinaMc22
Apprentice
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My A53 screen started intermittently being responsive, then completely stopped being responsive. I cracked the screen about 5 months ago and although it worked perfectly fine still, I thought the unresponsive screen issue may have been related to the cracked screen. I got the screen repaired and it was working perfectly for three days then is now completely unresponsive again. I also have a strange cog icon that has a T through it with two dots (see below). I got the same icon appear the last time when it was unresponsive and I cannot find what that icon means? Anyone else had this issue or know what that cog means?SamsungA53-cog-error-unresponsive-screen.jpg

9 REPLIES 9
Blessed4life
Black Belt 
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Hi, that cog appears when the phone has been restarted.
Near the bottom of the screen, it says to swipe to unlock.
CorinaMc22
Apprentice
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Thanks. That makes sense as I did manage to do a restart using the side buttons to see if that fixed the issue. Unfortunately, it had no effect as the screen is completely unresponsive so I can't swipe to unlock. Not sure what to do next?

Blessed4life
Black Belt 
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You're welcome, I think you need to book an appointment with a Samsung experience store & let them look at it again.
I was going to say do a factory reset, but I was thinking it might still be unresponsive in letting you set up your device & that would cause a whole lot of different issues.
Sorry I couldn't help.
fixed
Apprentice
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Leave let the battery go dead then once it's turned it self off that should doitok
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fixed
Apprentice
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Really charge on Roberts you fathers brother or bobs your uncle
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fixed
Apprentice
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That's telling you settings are having problem and7 the phone is working on it if you can get to settings you should check all
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CorinaMc22
Apprentice
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I will book an appointment. Thanks again.

bigBear90
First Poster
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What was the out come as I'm having the same issue TIA
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nickoj
First Poster
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I also have this icon every day and the phone then 'sleeps' until I unlock it, when it then restarts, and, for example, SMS messages from hours before come through for the first time? There is no warning that this partial shut-off is happening. It is only when I realise the phone has been quiet for some time and look to find this icon in my lock screen.
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