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A53 touchscreen not working, TSP FW : NA

(Topic created on: 12-06-2024 08:57 PM)
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user99
First Poster
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My A53 touchscreen stopped working ~2 weeks ago. Not sure is it related to update or not. Screen is ok. Didnt drop.

Did factory reset, didnt help. Few days ago got USB-C mouse, checked update, some was available but didnt help.

Android 14, One UI 6.1

 

*#2663# shows:

Phones TSP FW version: NA  (it should display some version? even if there is problem with screen?)

Parts TSP FW version: NA  

Developer Only:  N/A

2 REPLIES 2
Adam_0
Samsung Members Star ★★
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Hello,

Thank you for reaching out to our community.

I understand that you have performed a factory reset on your device, but the issue persists. In this case, I recommend that you contact Samsung support to explore repair or replacement options.

You can reach Samsung support through the following link:

https://www.samsung.com/uk/support/contact/

I hope this information is helpful. Please let me know if you have any further questions.

Best regards,


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BandOfBrothers
Samsung Members Star ★★
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Do you have a screen protector fitted @user99  🤔 

If necessary do contact Samsung directly for support.

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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