13-06-2024 04:51 AM
Since the 6.1 UI update, my cell internet speed has slowed down immensely. It is to the point that it takes considerable time to open a website. If feels like using a 56k modem and I can't rely on GPS as well.
If I connect to home wifi, everything runs smooth. Once I use 5G, I can't even use Maps app accurately. I have a Galaxy a54 and I've had it for 8 months, it ran fast until this last update. Please help! Will there be another update to address this? I've seen many complaints in the community forums with the same issue: lagging, slow internet, etc.
I have done the "reset all settings" suggestion, and the phone worked great for 12 hours before going back to being slow. Please help.
Solved! Go to Solution.
13-06-2024 05:20 AM
Resettingvthe network settings in General Management is certainly a good troubleshooting step @SamuraiDan24 👌
Another is to try your sim card in another phone just as a step to help rule out a sim card issue.
Another is > Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }
There is a diagnostic test tool found in your Samsung Members App.
Sending feedback via the Samsung Members App too can help.
Eventually a Samsung Service Centre can assess your phone.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-06-2024 05:20 AM
Resettingvthe network settings in General Management is certainly a good troubleshooting step @SamuraiDan24 👌
Another is to try your sim card in another phone just as a step to help rule out a sim card issue.
Another is > Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }
There is a diagnostic test tool found in your Samsung Members App.
Sending feedback via the Samsung Members App too can help.
Eventually a Samsung Service Centre can assess your phone.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-06-2024 07:05 PM
Thank you very much, clearing the cache files was the solution! My phone is back to normal again.
13-06-2024 07:20 PM
Fantastic news @SamuraiDan24 👍
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
21-06-2024 07:39 PM
If you try 4G networks, what happens with the performance?
05-11-2024 07:33 PM
I have found exactly the same and most of these answers to be unsatisfactory as I did all the obvious things like reset clear cache remove any dodgy apps it seems to be linked to the transitions and visual effects of the phone I turn these off in accessibility and it seems dramatically better...