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A54 5G speed extremely slow after 6.1 update

(Topic created on: 13-06-2024 04:51 AM)
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SamuraiDan24
Apprentice
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Since the 6.1 UI update, my cell internet speed has slowed down immensely. It is to the point that it takes considerable time to open a website. If feels like using a 56k modem and I can't rely on GPS as well.

If I connect to home wifi, everything runs smooth. Once I use 5G, I can't even use Maps app accurately. I have a Galaxy a54 and I've had it for 8 months, it ran fast until this last update. Please help! Will there be another update to address this? I've seen many complaints in the community forums with the same issue: lagging, slow internet, etc. 

I have done the "reset all settings" suggestion, and the phone worked great for 12 hours before going back to being slow. Please help.

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BandOfBrothers
Samsung Members Star ★★
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Resettingvthe network settings in General Management is certainly a good troubleshooting step @SamuraiDan24  👌

Another is to try your sim card in another phone just as a step to help rule out a sim card issue. 

Another is > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

There is a diagnostic test tool found in your Samsung Members App. 

Sending feedback via the Samsung Members App too can help. 

Eventually a Samsung Service Centre can assess your phone. 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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BandOfBrothers
Samsung Members Star ★★
Options

Resettingvthe network settings in General Management is certainly a good troubleshooting step @SamuraiDan24  👌

Another is to try your sim card in another phone just as a step to help rule out a sim card issue. 

Another is > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

There is a diagnostic test tool found in your Samsung Members App. 

Sending feedback via the Samsung Members App too can help. 

Eventually a Samsung Service Centre can assess your phone. 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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SamuraiDan24
Apprentice
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Thank you very much, clearing the cache files was the solution! My phone is back to normal again. 

BandOfBrothers
Samsung Members Star ★★
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Fantastic news @SamuraiDan24  👍 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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jlocatell
Explorer
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If you try 4G networks, what happens with the performance? 

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