A53 touchscreen not working, TSP FW : NA

[user99]

My A53 touchscreen stopped working ~2 weeks ago. Not sure is it related to update or not. Screen is ok. Didnt drop.

Did factory reset, didnt help. Few days ago got USB-C mouse, checked update, some was available but didnt help.

Android 14, One UI 6.1

*#2663# shows:

Phones TSP FW version: NA  (it should display some version? even if there is problem with screen?)

Parts TSP FW version: NA  

Developer Only:  N/A

[Adam_0]

Hello,

Thank you for reaching out to our community.

I understand that you have performed a factory reset on your device, but the issue persists. In this case, I recommend that you contact Samsung support to explore repair or replacement options.

You can reach Samsung support through the following link:

https://www.samsung.com/uk/support/contact/

I hope this information is helpful. Please let me know if you have any further questions.

Best regards,

[BandOfBrothers]

Do you have a screen protector fitted @user99  🤔 

If necessary do contact Samsung directly for support.

If i can be of any further help please don't hesitate to ask  😎 

[Goci68]

Same case on my A54. There is a very high probability that it happened due to an error (intentional or accidental) in the last update 6.1!

[user99]

The A54 is a fairly new model, maybe it's still with warranty?

Unfortunately my phone was out of warranty, barely 😞

At last today i had time to take phone to Samsung service partner. Lets see what they say.

[athleticweeb]

do you have any update? my phone is also out of warranty