Touchscreen not working following 6.1 update 😒

[mikep73]

Hi, my touchscreen has stopped working after my phone updated this morning with the 6.1 update. Obviously everything was fine before then. Now using a S Pen to get around the phone

Any suggestions on a fix or will it just correct it self? Any Samsung updates available to fix it?

Any help much appreciated 🙂 

S21 ULTRA 

Thanks

Mike

[BandOfBrothers]

Hello @mikep73 

Try these troubleshooting steps please. 

• Soft reboot by turning the phone Off and On. 
• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 
• As a very last resort back up and factory reset. 
• You can send feedback to Samsung via your Samsung Members App. 

I hope this resolves ASAP for you @mikep73