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A53 stopped connecting to mobile network after update

(Topic created on: 29-05-2024 06:14 AM)
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Members_fXiJPJs
Explorer
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Updated my phone through the auto update, and installed. Now, I can't use any feature that requires connection to my mobile network. 

I've done a complete reset. Done them all.

Do I wait for the next update, or do I need to get a new phone?

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10 REPLIES 10
Bigtasty65
Hotshot
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Is it possibly a network issue, which just happens to coincide with the software update? They are not always consistent with their signals. It can happen. I'm just saying that because I've the the A53 as a one of my spare phones. I always check if they operate as expected after a system software update. Mine seems exactly the same as normal.
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Members_fXiJPJs
Explorer
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It isn't a issue with the provider. The sim works in other phones. It is the UI update. 

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Robin999
Samsung Members Star ★
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I presume if you received the update via OTA, then your device is stock and not rooted.

Try booting to safe mode and see if you can connect. I suspect you've got a 3rd party app or customisation that's interfering with the normal operation of your device. A UI update will not break mobile data functionality.
Members_fXiJPJs
Explorer
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I have started in safe mode. No network connection. Complete reset of phone, no network connection. Diagnostic of came back normal, but not connected to a network. Diagnostic of the mobile network says it works. Sim card works in other handsets. This happened immediately after installing the update.

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Robin999
Samsung Members Star ★
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Where are you based? Is the phone a stock UK device, or has it been rooted / flashed?
You say you've done a reset, does that include a full factory reset? Do you not find it unusual that it's only affecting a small number of users. I know other owners of this handset and they have no problems at all. If after everything the device is still not connecting to network then consider having it looked at by a Samsung technician. I believe you've already been given advice on how to do this.
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Gordon13
Student
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I've got the same issue. Calls come in however I cannot access Internet coverage away from home.

Members_fXiJPJs
Explorer
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And Samsung is doing absolutely nothing. Which is actually slightly better than the insufferable asshats that give advice on here. 

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Gordon13
Student
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Ok. I think I've worked it out .. Settings > Connections > Data Usage > then activate Mobile Data option.
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Lmmmmm78
First Poster
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Same thing has happened to me
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