15-11-2022 11:38 PM
Hello everyone,
I have had to go out and buy a new phone as my A52 5g has developed a bit of a fault.
Last night it suddenly decided to restart itself. But when it restarted itself it got to the black screen with Samsung galaxy on then shut off again this continued for a good 2 hours before it had seemingly corrected itself and restarted successfully. I then noticed WiFi was not on,I live in an area of poor signal so rely on WiFi connectivity. I turned it on and the whole 'bootloop' scenario started again. I have tried the usual getting it to start in safe mode or the hard reset and nothing is working.
The last update I did was about a week ago and nothing significant happened before it restarted for the first time.
Can anybody hazard a guess as to what is going on? Is this a software/hardware issue?
Thank you in advance for any advice given.
16-11-2022 06:17 AM
Can you take the phone to a Samsung Service Centre or Samsung Experience Store or arrange to send the phone to Samsung to have it assessed @Mhall2 as this could possibly be your next step.
If a factory reset hasn't resolved the issue.
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
16-11-2022 06:49 AM
Hi,
Have tried resetting Network settings? Reset network settings, restart your phone and then setup the wifi again. Check if this helps.
03-11-2025 02:53 AM - last edited 03-11-2025 02:56 AM
Hi. I know it's been a few years but did you find a solution? I'm currently facing the same issue as you've described it.
I've worked my way through the Google support pages but before trying to factory reset or change the battery, I've just managed to back up everything again though still unable to turn wifi on without ending up in bootloop:
https://support.google.com/android/answer/7664448?hl=en#stillrestarting&zippy=%2Ccheck-storage-clear...