Serious software issue detected

[I need to fix it]

Hi! My phone (a71) turned off a couple of days ago due to low battery. When i charged it and booted it back up, I got a system message saying "Serious software issue detected

A software problem was detected during startup. Check for a system software update, which may resole the issue". I cant check for update because my phone wont connect to wifi or hotspot. It's stuck on the "phone i starting..." part. I have access to some settings so ive tried a couple of things. But i cant access my files which is the most important bit. I haven't backed them up so i refuse to factory reset.

Ive cleared caches, booted up in safe mode, reset all settings, you name it. I even took it to the service point from where i got my phone a couple years ago and they said just to factory reset it which wasn't very helpful. Also on occasion it will restart on its own and just be stuck in a loop of restarting for like 5 mins.

Any other suggestions or solutions? Also what is the most direct way to get in contact with someone from samsung? Is here any good?

[Robin999]

Did you even try a full factory reset?

[AndrewL]

@I need to fix it: Based on the nature of your query, and the troubleshooting steps you have already attempted, I recommend reaching out to the relevant support team in your region, who will be able to arrange for the phone to be inspected and repaired by an authorised Samsung engineer. 

With this in mind, please head to samsung.com > Scroll to the bottom of the page > Contact us (or check the 'Support' section), and get in touch via your preferred channel, and an advisor will be on hand to assist you further. 

[Samyara]

thanks for the information

[ArnulfVK]

An inappropriate approach to software development can lead to serious errors in the operation of the system. And this already has a direct impact on user retention. It is highly undesirable to release incomplete or buggy systems because if there is no confidence in the possibility of competent development, it is better to outsource it. With https://binary-studio.com/nearshore-software-development/ for example, there should be no difficulties with development. I am not a senior developer, and there is not much time, and therefore I would rather entrust the development to professionals. I think this approach will suit other entrepreneurs as well.

[Members_fneapsp]

 

[Xabbo1]

 

[User1233]

Hey same thing happened with me here on my tab a9 plus i was just playing some games on samsung dex with keyboard and mouse connected until it started lagging badly i decided to restart it but i restarted it on dex mode so it got stuck restarting it restarts goes into dex mode and restart again it took a while to figure what to do until i hard reset it until it let me quit from dex mode i was happy until this error popped up saying serious issue with software of course there was no update and now i am concerned what to do I mean my tablet is fine it works just fine but idk what to do do i just wait for a software update ?  Oh and also please fix the restart problem on samsung dex . I hope to get a response