Hi! My phone (a71) turned off a couple of days ago due to low battery. When i charged it and booted it back up, I got a system message saying "Serious software issue detected
A software problem was detected during startup. Check for a system software update, which may resole the issue". I cant check for update because my phone wont connect to wifi or hotspot. It's stuck on the "phone i starting..." part. I have access to some settings so ive tried a couple of things. But i cant access my files which is the most important bit. I haven't backed them up so i refuse to factory reset.
Ive cleared caches, booted up in safe mode, reset all settings, you name it. I even took it to the service point from where i got my phone a couple years ago and they said just to factory reset it which wasn't very helpful. Also on occasion it will restart on its own and just be stuck in a loop of restarting for like 5 mins.
Any other suggestions or solutions? Also what is the most direct way to get in contact with someone from samsung? Is here any good?
