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A52 5G restarts by itself after Android 12

(Topic created on: 15-02-2022 05:45 PM)
11628 Views
Xan4eto
Journeyman
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I have a lot of problems after Android 12 update.

The major one is the restart. I did 3 hard reset already and the last time I didn't restore anything from the backup and performed a clean installation of everything.

As you can see from the photos, the phone continue to restart in random situations, most of the time when it is not in use.

I upload only 2 of the restarts, but they are more than a ten already.

What do you suggest me to do? Is this a hardware problem after the update?

Screenshot_20220215-150926_Samsung Members.jpg

Screenshot_20220211-085722_Samsung Members.jpg

 

26 REPLIES 26
Sir_Cleansalot
First Poster
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I ended up doing a hard reset and everything is working well now. The random restarts completely disappeared. 

I was actually more annoyed by the not so good battery life, and that's still the case after doing the hard reset. Maybe I just use my phone too much. I average 7-8 hours screen on time per full charge. 

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Mahmoud4567
Apprentice
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Don't mind me asking mate. how did you do the hard reset, do you have like a link that explains in det. how you do it.

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Mahmoud4567
Apprentice
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Bro, did vanished or what, share your solution or do not comment at all

 
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AndrewL
Moderator
Moderator
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@Mahmoud4567: While a hard reset/factory data reset is typically a last resort, it will revert the phone to its default settings, and should address any existing performance issues you're having. If you'd like to go ahead then please refer to the guide in the link below. 

https://www.samsung.com/uk/support/mobile-devices/how-do-i-perform-factory-reset-on-my-mobile-device...

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Indrawan
First Poster
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Any one, please... any solution to this issue? I got A52S 5G last January, then beginning around mid April 2022, it started to reset itself a few times daily.

Repaired 2 times already (it is still under warranty) but no resolution. Samsung said there is no replacement policy. Hope not the same issue like 1995? I always use Samsung phones, including those "AnyCall".

https://www.kedglobal.com/lee-kun-hee-s-legacy/newsView/ked202010260003

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Indrawan
First Poster
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after scratching head, praying and googling, possible remedy of the symptoms is this: https://support.google.com/android/answer/7664448?hl=en . I will post the result tonight.

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valaki2
First Poster
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What is the app name, your id*ot. 

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