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Original topic:

A52 5G restarts by itself after Android 12

(Topic created on: 15-02-2022 05:45 PM)
Xan4eto
Journeyman
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Galaxy A Series

I have a lot of problems after Android 12 update.

The major one is the restart. I did 3 hard reset already and the last time I didn't restore anything from the backup and performed a clean installation of everything.

As you can see from the photos, the phone continue to restart in random situations, most of the time when it is not in use.

I upload only 2 of the restarts, but they are more than a ten already.

What do you suggest me to do? Is this a hardware problem after the update?

Screenshot_20220215-150926_Samsung Members.jpg

Screenshot_20220211-085722_Samsung Members.jpg

 

25 REPLIES 25
NITRAM66
First Poster
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Galaxy A Series
I have the same problem
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Xan4eto
Journeyman
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Galaxy A Series

Are you using 2 SIM cards like me?

Just asking to find the solution, because I don't want to send it to service for repair.

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Xan4eto
Journeyman
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Galaxy A Series

Today tested the phone whit 1 SIM card and it restarts again. So, the problem is not the using 2 SIMs

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Ethan_2835
First Poster
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Galaxy A Series

Also have this issue with my A52. It is a single SIM card phone so it is not to do with the sim cards. Only started after that Android 12 update.

0 Likes
Xan4eto
Journeyman
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Galaxy A Series

Is your model also the first 5G edition with the Snapdragon 750 processor?

0 Likes
KH777
First Poster
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Galaxy A Series

I have the same problem. Galaxy A52 5G dual sim. Never ever had a problem until the Android 12 update.

Restarts are random. Phone is not damaged, all hardware and software in perfect working condition. Then after Android 12 update, restarts appear.

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LA8PV
First Poster
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Galaxy A Series

Same problem here, A52 5G dual sim.

0 Likes
Sumanai
First Poster
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Galaxy A Series

A52 5G, updated to Android 12 a couple of weeks ago, phone restarted randomly 3 times since then.

Never happened before with Android 11 in over 6 months.

0 Likes
mjnesteves
First Poster
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Galaxy A Series

Same problem here. 3 random restarts until now. Happens since Android 12 update. A52 5g 

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