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A51 random screen reboot

(Topic created on: 12-06-2022 12:07 PM)
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Alan2018
Journeyman
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Hi there.  My A51 is a few years old now and has been fine, until the past few weeks.  Several times a day, at random times and doing different things, the screen reboots and locks.  Not the whole phone - just the screen.

The screen goes black - it takes 2 or 3 seconds to come back so I can see the fingerprint reader, and then carries on where it left off once I sign back in.

Anyone else had this?  thx.

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Ventor
Samsung Members Star ★★
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@Alan2018  Hola, verifique que tenga instalado el último parche de seguridad biométrica.Also other system updates. Accede a Ajustes/Datos biométricos y seguridad/Más ajustes de datos biométricos y en Parche de seguridad biométrico, comprueba si está actualizado.
Fingerprint-6.0.0.0
Face Recognition-2.1.1.3
en un modelo Galaxy A 51.






"The quieter you become-the more you are able to hear..."


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Alan2018
Journeyman
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Hi Ventor.  Yes that patch is installed already, and the operating system is up to date. thanks.