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Original topic:

WiFi network not found

(Topic created on: 12-06-2022 10:39 PM)
catuk
Student
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‎12-06-2022 10:39 PM in 

My Internet went down on my router but is now up and running yet my phone can no longer find the WiFi network.  All my other devices have connected but my phone doesn't see it anymore.  It can find the whole neighbourhoods WiFi but not my own.  I've done a factory reset on the router, restarted my phone and still not finding it.   Any ideas please? 
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7 REPLIES 7
Aklima
Big Cheese
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‎13-06-2022 12:24 AM in 

Hi,
Can you please tell us the device ur using?
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Rob99
Voyager
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‎13-06-2022 06:46 AM in 

Try resetting your network settings
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Bigtasty65
Troubleshooter
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‎13-06-2022 08:18 AM in 

It might work again if you tap on "Forget network" to disconnect from your router. Then turn Wi-Fi off for a few seconds. Then try reconnecting to your Wi-Fi by tapping in your password again.
catuk
Student
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‎13-06-2022 08:26 AM in 

Samsung A12
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catuk
Student
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‎13-06-2022 08:27 AM - last edited ‎13-06-2022 08:27 AM

How do I do that please? I've got a Samsung A12
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catuk
Student
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‎13-06-2022 08:28 AM in 

Just tried that but it's still not finding them. Thank you
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Rob99
Voyager
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‎13-06-2022 08:34 AM in 

It may be slightly different on your phone, but go to settings/general management/reset and its in there.