12-06-2022 12:07 PM in
Hi there. My A51 is a few years old now and has been fine, until the past few weeks. Several times a day, at random times and doing different things, the screen reboots and locks. Not the whole phone - just the screen.
The screen goes black - it takes 2 or 3 seconds to come back so I can see the fingerprint reader, and then carries on where it left off once I sign back in.
Anyone else had this? thx.
12-06-2022 12:46 PM - last edited 12-06-2022 12:47 PM
@Alan2018 Hola, verifique que tenga instalado el último parche de seguridad biométrica.Also other system updates. Accede a Ajustes/Datos biométricos y seguridad/Más ajustes de datos biométricos y en Parche de seguridad biométrico, comprueba si está actualizado.
Fingerprint-6.0.0.0
Face Recognition-2.1.1.3
en un modelo Galaxy A 51.
"The quieter you become-the more you are able to hear..."
12-06-2022 02:01 PM in
Hi Ventor. Yes that patch is installed already, and the operating system is up to date. thanks.