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Original topic:

A51 Bluetooth issues

(Topic created on: 06/03/20 18:57)
YousefOmar
Apprentice
Options
Galaxy A Series

Hello,

I've always enjoyed my Samsung smart phones, but not my new A51. I have a serious problem with bluetooth. Bluetooth connection keeps disconnecting and/or stuttering. I have a feeling its software is buggy. Has anyone faced this issue and if yes, do you know of a solution? I have updated the software to the latest version.

 

** Further updates (4-Feb-2020): today while playing an audio book on my bluetooth headset (Samsugn Level U), voice disappeared and I could only hear noise; I had to restart the phone to resolve the issue (back to Windows 98 theme); I hope Samsung can resolve this asap. It is a serious issue.

 

** Update (10-Feb-2020): i have just installed the update A515FXXU2ATA8/A515FOJM2ATB1/A515FXXU2ATA8 size: 351.39 MB (dated: Feb 1, 2020). will start testing and provide updates in a few days. 

 

** Update (14-Feb-2020): after a few days of testing, I can confirm the Bluetooth issues no longer exist. I have been playing Bluetooth audio and no disconnections or stuttering occurs. 

 

Thanks,

Yosuef

405 REPLIES 405
Adsquareman
Apprentice
Options
Galaxy A Series

Hi. How do I wipe off the cache?

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AsadM
Moderator
Moderator
Options
Galaxy A Series
Hi @Adsquareman. You can clear the cache and data from Bluetooth on your phone by going into Settings > Apps > 3 dots in top right > Show system apps > Find and select Bluetooth > Storage > Select 'Clear Cache' and 'Clear Data'.

After you've done this, power off your phone for 20 seconds.

RonnyB
Explorer
Options
Galaxy A Series
Yes and it Works more than 2 weeks
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piechu83
Apprentice
Options
Galaxy A Series
in case BT connection with car audio i have noticed that when phone (A7) is connected via cable BT connection is more stable.
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Halcyon2020
Apprentice
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Galaxy A Series

does it make a difference what Bluetooth version of the device you are using?

 

eg. the two Bluetooth fm transmitters (version 4.2) i have used in my car with my a51, result with cutting out, would a 5.0 version bluetooth fm transmitter fix the issue?

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PeFe
First Poster
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Galaxy A Series

same.... 😞

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Halcyon2020
Apprentice
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Galaxy A Series

well thats incredibly annoying... im on android 10 too. whats this new update everyone is getting to fix it?

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Adsquareman
Apprentice
Options
Galaxy A Series

I tried. But it doesn't help😂

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Feut
First Poster
Options
Galaxy A Series

Finally I got the february update, and no stuttering bluetooth connection anymore (at least until now :winking-face:)

lhugo
Apprentice
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Galaxy A Series
I also just recieved the update. Installing it now. Back as soon as I (hopefully) can confirm it's working.