A50 audio/microphone issues

[LF93]

Hi,

Since I've updated my phone I've been having problems with my microphone. When I make calls the person on the other end can't hear me. Same issue with video recordings- no sound being recorded. If I reset my phone or restart it 3-5 times the microphone returns to working order for about 2-3 phone calls but then stops again. I've factory reset my phone twice and then when I brought it back to the Vodafone shop I bought it was told to update it again. Which I did. This hasn't helped and I don't know what to do next! HELP!

[Galaxy A50]

Hi, am too having the same issue.. my mic working properly.. but external mic from headset is not working only with my phone. 

[Members_1urRqNb]

I have the same problem.

[Members_1urRqNb]

I have the same problem i try to fix.

Any solução.

[barrogocarlo]

Hi Andrew, I'm experiencing that my mic will only register if my mouth is too close to it but when I'm far from it, it wont register any sounds

1. Open the Voice Recorder app and record a short clip. Does it play back clearly and free from distortion? Yes, still the same problem (must be too close to the mic)
2. Open the Members app > Get Help > Interactive Checks > Mic, and follow the on screen instructions. Do you experience any error messages? Still same problem (must be too close to the mic)
3. Similarly, head over to your dial pad and type in *#0283#, then select “Start: RCV_1stMic” and speak into your phone like you’re on a call. Can you hear yourself talk? Once you’ve done that select “Start: SPK_2ndMic”, talk into your phone like you’re talking to someone on speaker phone. Can you hear the playback? Same problem on RCV_1stMic  (must be too close to the mic); but on SPK_2ndMic, it is working perfectly

[Sakhi1]

I have the same problem, just upgraded to android 11, my microphone  stopped  working. I tried the above & SPK_2ndMic works, what must I do next?

Thanks in advance