Camera has stopped taking photos and videos, appears to operate fine but when you go to look at the photo or video in gallery the photos are just a gray square and videos say failed and sometimes says missing codec. I have tried removing data and clearing cache from the app, removed and reinserted SD yet card nothing appears to work. I tried a third-party camera app and it works fine. but its $9 in the Galaxy Store
If you see anyone attempting to purchase a Samsung a21 stop them immediately and have them check reviews
@APMerck: Do you have your SD card set up as the default storage location for your photos and videos? If so, try removing the SD card completely via Settings > Battery and Device Care > Storage > Tap the 3 dots in the top right > Advanced > SD Card > Unmount. Now, head to the Camera app and take a few photos as you would normally. Does the issue persist when they're saved to your internal storage?
I have done all of that except for factory resetting the phone. Last night was my daughter's homecoming and not one picture saved just a bunch of gray black or teal green squares.
It did absolutely nothing other than tell me to take it to a service center I don't even think it actually did a Diagnostics scan it just asked if there was problems and then ask to take it to a service center.
This week I had been recording videos to post on a guitar forum and halfway through the day Thursday it just stopped saving any video and says it has a codec error.
As asked by someone else I tried the Samsung members diagnostic and it appears that did nothing other than tell me to take it to a service center, where I'm sure they would offer no help and insist I buy another...