A12 galaxy front camera failed

[novamaegenilla1]

Good day samsung,

Could anyone can help me fix my front camera. Everytime I am going to click my FRONT CAMERA it turns black with a caption warning camera failed.

I done resetting, clear caching, force stop and even formatting my phone.

Could you please help fix my problem.

Best regards,

Nova Mae Genilla

[strawberry cake]

@novamaegenilla1 

please contact Samsung Support so they can arrange an in-warranty repair of your phone

Go to Samsung website → click Support → Click Contact Us

😉

[AndrewL]

@novamaegenilla1: I'm sorry to hear that you're having some issues with your front camera. If you have returned the phone to its default settings via a factory data reset, and the issue has persisted, then it does seem as though there is a hardware issue. To double check this, please dial *#0*# into your telephone keypad and select Front Cam from the series of grey tiles. If the error message occurs here then please reach out to Samsung Support in your region where an advisor will be able to assist you further, and arrange an engineers inspection. I apologise for any inconvenience this may cause you.